Softengine is dedicated to providing excellent customer service and support. Our technical support team is accessible 24/7 by phone, email, and through our website portal. We are committed to ensuring questions and requests for support are acknowledged and answered in a reasonable amount of time.
Request for support can be received in multiple ways:
Request is discussed and summarized by reporter/user with Customer Service and technical support and a Service Ticket is created for tracking and follow-up. Often times questions can be answered at the first point of contact. Otherwise, the task is assigned to a SAP Certified Associate (Customer Service Technician, Functional Consultant, Project Manager or Developer. If a fix is required from SAP, Softengine will open a support ticket on behalf of our customer and monitor the resolution of it.
Our aim is to have the issue resolved and have a satisfied customer!