The Softengine Advantage

The Softengine Advantage

Partnering with Softengine gives you significant advantage when transitioning your company into a SAP Business One “Best Run Business”. We bring a team of certified and award winning professionals, using a proven methodology, to guide and help you through that transition with minimal disruption to your business operations. The Softengine Advantage is a 3 step process which includes:

Intake & Discovery

We interview all stakeholders and analyze your business systems and processes. Using this data we build a custom prototype and provide an ROI Analysis using an ROI tool. Before any step is taken in the deployment process we provide you with everything you need to determine whether the proposed solution meets your functionality and budget requirements.

Project Deployment

The Softengine Safe Implementation Process (SIP) is the deployment roadmap. This blueprint outlines every step required to safely deploy your new system with minimal disruption to your business. It includes:

  • Staff training
  • Data Migration
  • Acceptance Testing
  • On-Site “Go-Live” Support
  • Project review after “Go-Live”

Technical Support

Softengine is dedicated to providing excellent customer service and support. Our team is accessible 24/7 by phone, email, and through our website portal. We are committed to ensuring questions and requests for support are acknowledged and answered in a reasonable amount of time.

Request for support can be received in multiple ways:

Request is discussed and summarized by reporter/user with Customer Service and Service Ticket is created for tracking and follow-up. Often times questions can be answered at the first point of contact. Otherwise, the task is assigned to a SAP Certified Associate (Customer Service Technician, Functional Consultant, Project Manager or Developer. If a fix is required from SAP, Softengine will open a support ticket on behalf of our customer and monitor the resolution of it.

Our aim is to have the issue resolved and have a satisfied customer!

Intake & Discovery

Our Credentials

Softengine is a SAP Gold Partner VAR (Value Added Reseller) and SSP (Software Solution Provider). We have earned SAP Business One Global Solution Partner of the YearAwards forLeadership in Innovation (SAP Business One in the Cloud) and Industry Solution Leadership (Food and Beverage, Apparel & Footwear). We are a team that is balanced between business experts (gray hairs) and computer people (techs). We are much more than a software company. We have a tested proven process that identifies your business needs without interrupting your business, a testing system that eliminates failures and an implementation process that provides almost seamless transition from your old system to a future based upon a solid infrastructure. We invite comparison.

Compatibility Methodology Procedure

We start with an experienced business team to analyze your business processes and requirements in order to create alignment on proposed system functionality and budget.  We complete together Business Needs Analysis (BNA) questionnaire.  We invest (without any financial obligation on your part) in a customized prototype so you can clearly see whether the proposed solutionsatisfies your requirements before making a decision.

Return On Investment (ROI) & Benefit Analysis Report

We provide a ROI analysis using a ROI Tool so you can learn how to make your company benefit from an integrated ERP solution.  The ROI tool attaches meaningful numbers to: “customer satisfaction”, customer retention, customer self-service, reduction of errors, increase in sale value per transaction, etc.  The ROI software tool provides an indisputable value that changes your perception from a cost to an investment that it is positive to the bottom line!  The software identifies economic benefits, automates the calculation of three key ROI investment measures – Value (NPV), Rate (IRR) and Time (Payback)and produces a concise report for presentation and budget approval.

Customer References & Success Stories

Our sales depend on Customer References & Success Stories.  We will provide written and video recordings of different industries case studies that are Softengine customers.  In addition, we will arrange for you to speak with our customers.

Softengine quickly understood Rapid Conn’s needs, suggested how the company could use the SAP solution to streamline its process flow, and helped identify process redundancies. In addition, it had experience implementing SAP Business One in similar environments. As a result, Softengine was able to ensure a rapid deployment.  After just a few days training our department heads and super users, Softengine had nearly three-quarters of our employees – across sales, finance, customer service, purchasing, shipping, and logistics – using the application. Balaji Raghunathan, VP-Operations, Rapid Conn Inc.

Deployment Options (On Premise or Hosted/Cloud)

It is Your Choice – same software, same implementation – the only difference is where the system resides.  At any time, the “subscription-based” hosted solution can be requested to be transferred to an in-house client/server system (on premises).BusinessNow!™ as a “subscription-based” hosted SAP Business One solution provides undeniable value proposition with low-cost subscription billing, versus enterprise-type projects with higher up-front costs, network infrastructure, expensive technical personnel and maintenance costs and with unknown ongoing fees.With ready-to-use functionality, SAP Business One Hosted/Cloud delivers immediate business value and ensures predictable deployment and operations. It was designed for productivity and ease of doing business while providing customers a 360 ° view of their entire business.

Softengine Project Deployment

We use concise methodology and planning that minimizes interruptions and keeps your team focused on business.

Rapid Deployment Solutions

Meeting your core business objectives and keeping IT projects on time and within budget are getting more important these days. Achieving these goals requires predictable costs and results and a short time to business value.When implementing Rapid Deployment solutions, Softengineuses content and expertise derived from actual customer implementations – referred to as best practices. These best practices help you quickly enhance your business processes and meet industry standards.

Address Your Needs – Step-by-Step; Get what you need today, without regretting it tomorrow.

It’s important that you find solutions that support your specific line of business or business processes and integrate with your centralized ERP information system. Softengine developed standard software extensions(templates) which offer a wide range of functionality to suit your specific industry, business process, or line-of-business requirements. In addition to processes for specific industries (such as food or apparel), the SAP solutions support such core process areas as:

  • Sales, customer service, and marketing
  • Supply chain management and procurement
  • Product development and manufacturing
  • Financials and operations

Project Methodology

Softengine has developed a proprietary Safe Implementation Process (SIP), streamlining implementations and minimizing costly business interruptions.  Starting with SAP’s eLearning (Computer Based Training), Softengine based on your requirements, provides tailored classroom and onsite training to fit your team’s varying abilities.  A very complete business review at the customer site is conducted (Workshop) and a written technical requirements document (Statement of Work) is reviewed together.  The Statement of Work (SOW) is like a “Blue Print” for a building; the secret of a successful project or building is in the planning. Our goal is to make the whole process safe for the customer.  Project steps include data migration from the existing system, acceptance testing and on-site “go-live” support.  Project reviews are conducted after “go-live” to insure total customer satisfaction.

Softengine Support

Softengine is dedicated to providing excellent customer service and support. Our team is accessible 24/7 by phone, email, and through our website portal. We are committed to ensuring questions and requests for support are acknowledged and answered in a reasonable amount of time.

Request for support can be received in multiple ways:

Request is discussed and summarized by reporter/user with Customer Service and Service Ticket is created for tracking and follow-up. Often times questions can be answered at the first point of contact. Otherwise, the task is assigned to a SAP Certified Associate (Customer Service Technician, Functional Consultant, Project Manager or Developer. If a fix is required from SAP, Softengine will open a support ticket on behalf of our customer and monitor the resolution of it.

Our aim is to have the issue resolved and have a satisfied customer!


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