“Given the solid reputations of SAP and Softengine, I knew I wouldn’t need to worry about security or disaster recovery and could focus instead on strategic activities.”
Michael Franklin, COO, BigByte Corporation
- Name: BigByte Corporation
- Location: Fremont, California
- Industry: Professional services
- Products & Services: Electronics product repair and refurbishment, warranty management services and complete reverse logistics services for integrators and original equipment manufacturers
- Website: www.bigbytecorp.com
BigByte Corporation is an independent global warranty management service provider. In 2009, the incoming COO saw an immediate need to upgrade the company’s IT capabilities, which were inadequate due to a lack of integration between their entry-level accounting system and homegrown shop-floor software. Critical business processes were performed manually, leading to poor inventory control, inefficient, manual processes and inconsistent data. BigByte sought a new ERP system that could deliver greater data integrity, stronger inventory control and greater support for warranty tracking.
Through SAP, BigByte found Softengine Inc., a qualified implementation partner for SAP Business One. Softengine’s Global Cloud Service Center for SAP by Virtustream offered BigByte exactly what they wanted – a complete hosting solution that provides cloud-managed services, high-availability backup and recovery, hosting infrastructure, ERP support and reduced onsite overhead. Softengine augmented the new system with special return merchandise authorization functionality within the customer service component of SAP Business One.
BigByte’s new, enhanced ERP system has helped BigByte take a more strategic, less reactionary approach to managing its business. Streamlined processes have reduced indirect labor costs by 15% and outsourcing hardware maintenance has cut IT costs by 80%. “Given the solid reputations of SAP and Softengine, I knew I wouldn’t need to worry about security or disaster recovery and could focus instead on strategic activities,” said Michael Franklin, BigByte COO.