Castle Importing - Optimizing Business and Food Compliance Processes

Castle Importing The Challenge

Castle Importing, Inc. is an Italian family business with roots in the cheese industry dating back more than half a century. The company's name is derived from the family’s hometown of Castellammare del Golfo in northwest Sicily. Originally, their business focused on the processing of the standard sizes of hard Italian cheeses and then expanded to include custom cheese blends, private label programs and a line of high-quality Mediterranean olive oil products. Currently, with its state-of-the-art processing facility (over 70,000 square feet), Castle has expanded its product line with cheeses that can be processed into an infinite variety of packaging options for both retail and wholesale markets.

In the food industry, despite all possible precautions, the potential for a product recall is always present, and if a recall is warranted, it behooves a food-based company to have fully integrated systems in place in order to “trace” the exact cause of the problem and to take immediate corrective action. Until recently, Castle Importing utilized a manual “pen-and-paper” approach to conduct the tracing procedure required in the event of a product recall, which proved increasingly time-consuming, labor-intensive and risky as the company grew.

Whenever we conducted a “mock” product recall, we had to assemble a team of at least five co-workers to painstakingly examine scores of logs that contained records of receipts of raw materials, production data (including labeling and packaging), sales and customer data (including any special instructions) and shipping information. Since our systems were manual, it took too long to pinpoint the cause of the recall and the exact quantities involved in our simulation.” Rosangela Borruso, Vice President

[quote]I believe that the sky’s the limit with this system as long as we have a great company like Softengine supporting it. ~ Rosangela Borruso, Vice President[/quote]

The Solution

Softengine not only had an impressive track record of successful, high-ROI implementations of SAP Business One, they also had developed a complementary SAP software extension program that was designed expressly for food-based businesses – Food One©. Together, this powerful combination could deliver superior financial management and inventory control functionality, plus complete traceability of every step and ingredient in their complex production process. Armed with this solution, Castle Importing could conduct quick and precise recall practice runs and maintain total compliance with all FDA requirements.

The Results...

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