Choice Organic Teas - Dashboard of information that would assist in management decision-making

Choice Organic Teas
Since its inception in 1989, Seattle-based Choice Organic Teas has maintained an unwavering commitment to organic certified teas, a dedication to ensure the ethical treatment of workers who cultivate tea and a tireless advocacy for growth and development of organic agriculture in tea estates worldwide. As corroborated by the list that follows, the company’s achievements and its devotion to ecologically sustainable practices are both impressive and inspiring.

The Challenge

Over the years, Choice Organic Teas invested in updated machinery to handle the increased product demand and they automated some of their production components, such as tea bagging. However, with their outdated and overmatched business systems now clearly an “Achilles Heel,” management set out once again to find that elusive ERP solution that could provide more timely and accurate data flow and reporting from purchasing, production and sales to accounting.

[quote]We were looking for SAP Business One to provide a dashboard or a confluence of information that would assist us in our decision-making on a managerial level ~ Ray Lacorte, VP of Operations[/quote]

The Solution

As the search heated up, management concluded that a cloud-based ERP solution would be an asset, with its reduced hardware and IT costs. Lacorte had already discovered the SAP Business One system and its reputation as a great fit for the food and beverage industry. The fact that SAP customers actually produce more than 82% of the coffee and tea consumed in this country speaks to the software developer’s dominance in the industry.

The next step was to find an SAP Partner who could demonstrate the software and perform the implementation quickly and cost effectively. Their search led them to Softengine, SAP Gold Partner, with a successful track record of SAP Business One installations for the food and beverage industry.

The Result

“We found a system that has helped make us a stronger company,” said Lacorte. “It’s reliable, accurate and timely in delivering the information we need to make the best possible management decisions. Receiving, product fulfillment, shipping and invoicing have been seamless since day one and the redundancies that have plagued us for so long are finally a thing of the past. Moreover, this solution has provided us with a forum for our company to reevaluate all of our processes and procedures and refine, as needed. We have barely scratched the surface of what SAP Business One can offer us and we plan to utilize much more of its functionality over time.”

Regarding his company’s experiences with Softengine, Lacorte is no less enthusiastic in his appraisal. “Softengine and Choice Organic Teas were able to work together harmoniously to establish a blueprint for implementation, training and application. It’s nice to finally put all those unreliable ERP systems and redundant procedures in the rear-view mirror.”

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