If you are considering SAP as your next ERP solution or have already selected SAP Business One and about to embark on an implementation, then this guide is for you!
The team here at Softengine has implemented hundreds SAP Business One clients across North America – let us give you some practical advice on how to choose the right SAP partner for your particular project.
With certain aspects in life, it’s good to figure things out on your own; other times, (like implementing ERP software) it’s best to call in the experts that have the tools, processes and know how to ensure a successful implementation.
If you’re in the process of evaluating ERP Software (e.g. SAP Business One), besure to review these five important questions for choosing the right SAP Business One Partner.
These questions will help you find the best partner for the project—and save you from a lot of potential headache down the line.
1. What industry are you in?
In the world of SAP Business One Partners, experts fall under two main categories: industry experts and vertical experts. The former are those with deep domain knowledge in a particular field, say, retail or manufacturing; and the latter are those who know specific product knowledge.
The ideal SAP Business One Partner should be a balance between the two—someone who understands the nuances and intricacies of your industry and knows SAP Business One inside and out. However, each SAP Business One Partner has their own strengths and weaknesses, and which type of partner you choose should depends on your needs and the nuances of your particular industry.
2. How complex is your company & ERP project?
SAP Business One Partners come in all shapes and sizes. Some are large companies with dozens of teams and hundreds of employees, while others are startups that only have one team running all their projects.
In principle, larger SAP Business One Partners can provide more resources and gather experts from a diverse talent pool. They also have the capacity to allocate more experts if the project’s needs expand. However, large partners might not be as involved as smaller ones, especially if you aren’t one of their key accounts.
On the other hand, smaller SAP Business One Partners tend to cost less and be more involved when servicing smaller accounts. Moreover, there are small partners who are highly specialized, and who cater only to specific industries and/or verticals. Working with such a team may be the best choice if they happen to cater to your specific business needs.
Again, there’s no right or wrong answer. When screening for SAP Business One Partners based on project complexity, apply the Goldilocks Principle: go for the option that’s just right for your business needs.
3. What’s your framework/methodology for the implementation?
A successful SAP Business One implementation requires a proven methodology. Most competent SAP Business One Partners will gladly take you through the specifics of how they do things, including the collaboration tools they use and escalation paths and protocols for when things don’t go as planned.
It’s alright if you can’t fully articulate the methodology verbatim; the point is to find out if they’re primed and prepared for every possible scenario.
4. Can you adapt to different scenarios?
One of the most unnerving things to hear from an SAP Business One Partner is that they only work a certain way. As the client, you’re entitled to a solution that conforms to you and your needs—not the other way around. Afterall each client and set of circumstances is unique.
A good SAP Business One Partner should work with solutions, not just software, in mind. They should help you solve problems, not complicate your current business processes. Furthermore, a good partner will be able to adjust and adapt to your existing systems and processes, instead of tearing apart what’s already in place.
5. What’s your track record?
This is probably the single most important question on the list.
The best indicator of future success is past success. An SAP Business One Partner with a great track record and lots of rave reviews is highly likely to be a good candidate, especially if they’ve already done projects related to your industry.
Ask them about specific projects they’ve worked on, industries they’ve served, solutions they’ve developed, and, most importantly, feedback and references from past clients. Take a look at their website and social pages to see what people think about them—this will tell you much, much more than you can hope to find out at an interview.
At SoftEngine, we’re proud of the work we’ve done and the clients we’ve meet. Not to toot our own horn, but here are some customer success stories from past projects. We’d like to let the work speak for itself.
If you’re interested to know more about who we are and how we do things, we invite you to get in touch and give us a call.
A big part of successful SAP Business One implementation is finding the right people to get the job done. Asking these five questions will allow you to compare and contrast SAP Business One Partners and, eventually, find the one that meets your business needs.
If you’re interested to know more about SAP Business One implementation, feel free to shoot us a message, and we’ll be more than happy to help. We’ve done consulting, training, business process improvement, and solution implementation for clients in various industries, including manufacturing, retail, and health.