Rapid Conn designs, manufactures and distributes connectors and cable assemblies for companies worldwide. Having relied on manual processes and disconnected business systems, the company was struggling to stay competitive in a global economy. Rapid Conn’s various locations were using spreadsheets, a legacy purchase order processing system and outdated finance software to manage daily work, resulting in lost sales, less-than-optimal customer service and inventory accuracy of roughly 80%. Rapid Conn looked to improve operational efficiency and inventory control, and effectively share information across all of its global locations.
[quote]After just a few days training our department heads and superusers, Softengine had nearly three-quarters of our employees – across sales, finance, customer service, purchasing, shipping and logistics – using the application. ~ Balaji Raghunathan, VP of operations for Rapid Conn Inc. in the United States [/quote]
Rapid Conn formed a committee of department heads, who decided on the SAP Business One ERP system and chose Softengine Inc. as its implementation partner. With Softengine’s considerable experience implementing SAP Business One in similar environments, they expertly directed the lightning-fast (just 15 days) deployment and educated the company on how best to use the system, streamline its process flow and identify process redundancies.
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